For the digital experience and guest data, we need basic PMS account details. For commission-free demand, we need basic channel manager account details and property configuration details (room types and rates).
You map Safara your rates via your channel manager.
We aim to support all major PMS/channel managers. If yours is not on our supported list, reach out — we can evaluate integration feasibility or suggest interim solutions.
For a single property, onboarding usually takes around 10 business days (depending on how quickly the hotel provides required info).
You can grant access to any staff member you choose — front-desk staff, revenue manager, operations, etc. Access permissions can be customized based on role.
“Zero-commission demand” means guests can book rooms at your hotel through the Safara app or website, without you paying an OTA commission. Think of Safara as an incremental direct demand channel.
Enhanced guest data is provided prior to each stay via email to the recipient(s) of your choosing.
Yes. Safara 360 treats data security and privacy as a top priority. We use encrypted data transfer, secure storage, and follow industry best practices for data protection. If needed, we can provide documentation to satisfy audits or compliance requirements.
No. You own the guest data for your bookers, and you do not lose access to previously shared data if you stop using our platform.
We offer free and paid tiers. Paid tier pricing depends on the size of your property and the feature set you need. Please contact us here for a quote tailored to your hotel.
We offer flexible plans with transparent pricing. No hidden fees.
Yes, you can cancel anytime. Your plan will remain active through the end of your current billing month, and cancellation will take effect the following month.
Our onboarding and support teams are available via email at onboarding@safara.com and help@safara.com.
Yes. We welcome feedback and custom requests. Please reach out to your account manager or our onboarding team. We evaluate each request and prioritize based on demand.